InpeDent Fogászati Stúdió
These general terms and conditions (ÁSZF / Terms) govern use of the outpatient dental practice operated as InpeDent Dental Studio (the Practice or Dental Studio), the mandate-type relationship between the Provider and the Patient, and contact made through the website.
Address of the Practice: 1115 Budapest, Bartók Béla út 92–94, staircase B/1, ground floor 2, doorbell 2. The entrance is on Benedikt Ottó utca, in a green inner courtyard. The Practice has operated in Újbuda since 2019.
In these Terms:
Not knowing these Terms or their annexes does not relieve a party of responsibility. Individual written departures are not part of the published Terms, but the parties may agree otherwise in writing for a given matter; that agreement then prevails over these Terms within the limits of mandatory law.
The Provider holds the professional, official and operating licences required for outpatient dental care, and has medical liability insurance that also covers persons acting in its interest.
Dentists, a dental hygienist and dental assistants work at the Practice. When booking, the Patient may say who they would like to see; the Provider takes this into account subject to capacity and specialty. To keep care continuous — for example in case of illness or leave — the Provider may have another appropriately qualified colleague perform the treatment, and will inform the Patient in advance where reasonably possible.
The Patient acknowledges that the Provider has no contract with the National Health Insurance Fund Manager and does not provide social-security (TB) care. The Customer uses paid dental care with no statutory duty to treat, under these Terms. Fees on the Website and in the treatment plan are for private care.
These Terms bind the Provider, the dentists, hygienist, assistants and administration at the Practice, the Patient, the legal representative of a minor or a person of limited capacity, and any third person who books or orders on the Patient’s behalf.
These Terms cover all dental, diagnostic, hygiene, conservative, endodontic, gnathological, aesthetic, prosthetic, implant and oral-surgery care given at the premises, laboratory and other mediated services, appointment booking, payment, warranty, and contact through the Website.
The commercial terms (payment, deposit, cancellation, warranty) have been in force since 2 April 2019. This detailed text applies from 11 September 2026 until withdrawn or amended. Amendment is governed by point 27. For a course of treatment already started but not finished — if the Patient does not wish to continue under the amendment — the Terms in force when treatment started apply, unless the change is more favourable to the Patient or a statute requires the new text.
At the Practice, by prior appointment and as outpatient care, the Provider offers in particular the following, according to the current Price list and the Patient’s individual condition:
Descriptions on the Website and in the blog are general information. They do not replace a personal examination, a treatment plan or the treating dentist’s individual advice. The Provider performs the agreed care with appropriate professional skill, using a qualified dentist and specialist assistance, and observing the applicable legal and professional rules.
By signing — or by using the service — the parties agree that the Provider may use subcontractors, a dental laboratory or other auxiliaries, in particular for laboratory work, implant materials or other special procedures. The Provider is liable for them as if it had performed the work itself. Mediated services may appear on the Provider’s own invoice.
Instructions that differ from the Contract are valid only if the Provider confirms them in writing.
5.1. The relationship is created by signing the individual order, treatment plan or consent form. The individual contract and these Terms together form the Contract; documents arising before or during care (anamnesis, patient information, X-ray report, check-up notes) may supplement it.
5.2. By using the service (conclusive conduct) the Contract is also created with the content of these Terms if the individual document is not signed. For a consultation, check-up or minor procedure, submitting to treatment means acceptance of the oral information and — unless otherwise agreed in writing — of the public Price list.
5.3. For more complex care needing several visits or a higher cost (prosthetics, implants, pressed-ceramic veneers, extensive oral surgery, a gnathological splint) the Provider prepares a written treatment plan and quote. The agreement for that intervention is formed when the plan is accepted. If the Provider starts treatment with the Patient’s agreement, that means the plan has been approved.
5.4. Sending the Website contact form, or an enquiry by phone or email, does not create a health-care contract. These are requests for an appointment or a quote. The contract is formed under 5.1–5.3 at the Practice — or by written acceptance of the treatment plan.
5.5. When sending the contact form, and at the first visit, the Patient declares that they have read and accept these Terms and the privacy notice.
6.1. Treatments take place by prior appointment. An appointment may be requested:
For acute pain the Provider recommends calling. With an acute complaint during clinic hours the Practice tries to offer a same-day slot; this depends on capacity and is not an on-call or mandatory emergency service.
6.2. The Practice sees patients on two regular clinic days: Tuesday 08:00–16:00 and Thursday 12:00–20:00. Care on other days is by prior arrangement. Current hours are also on the Website.
6.3. Patients may receive an email about the agreed time (via Google’s email service). The email records the booking; its absence does not by itself cancel a time agreed orally or in writing.
6.4. Without a previously agreed appointment the Provider may refuse an out-of-turn intervention.
6.5. The Provider will do everything to start at the agreed time. Unexpected complications, an acute case or the previous patient’s longer treatment may cause delay. The Customer then allows a waiting time of at most 30 minutes. If treatment still does not start, the Customer may ask for cancellation or a new time, without a standby fee.
6.6. The Patient must arrive on time, preferably 5–10 minutes early. If the Patient is late, the Provider may shorten the appointment by the delay or — if the procedure cannot safely be done in the time left — set a new time. A delay of more than 15 minutes in the Patient’s sphere may be treated like a missed appointment under point 18 if the planned care cannot take place.
6.7. The Patient must attend in a physical and mental state that allows safe care. The Provider may refuse treatment under the influence of alcohol or a psychoactive substance.
7.1. If the Patient is not coming with an acute complaint, the first visit is typically a roughly 60-minute assessment. It may include a panoramic X-ray, intraoral camera, photo documentation, jaw-joint examination, oral cancer screening and evaluation of the bite. The fee is in the current Price list (assessment and treatment-plan preparation).
7.2. Marketing wording on the Website (for example “free consultation”) is free of charge only if the Price list or a written offer also says so. A second, in-person discussion of the treatment plan may be free according to the Website; that does not make the first assessment or imaging free if the Price list charges for them.
7.3. An X-ray may be needed at the first consultation. If the Customer has an X-ray not older than six months and of adequate quality, they may ask for it to be used and may email it in advance. The Provider need not accept a brought film that is diagnostically insufficient.
7.4. Under Act XLVII of 1997 on health data (Eüak.), a health intervention cannot start without the personal data required for it. Data that must be given include birth name, place and date of birth, address, social-security (TAJ) number, phone number and — if available — email address. Use of these data follows the privacy notice.
7.5. At the first visit the Patient completes an anamnesis form truthfully and in full and signs it. They must disclose past and present illnesses, operations, medicines and supplements, allergies, pregnancy, and conditions relevant to dental care (for example uncontrolled diabetes, osteoporosis medication, infectious disease, cancer treatment, smoking, bruxism). Professional relevance is for the treating dentist to judge. Consequences of incomplete, false or withheld data fall on the Patient; the Provider may refuse care and the warranty may be lost.
7.6. The Patient must inform the Provider without delay of health changes during the course of treatment.
8.1. The Patient has the rights in Act CLIV of 1997 on health (Eütv.), in particular information, self-determination, refusal of treatment, access to health records, contact and complaint, within the reasonable limits of an outpatient practice.
8.2. Before the intervention the treating dentist gives information — in the detail appropriate to the Patient’s condition and the procedure — on the aim, course, expected result, risks, healing, alternatives and the consequences of not treating. The Patient then decides on consent. For urgent, pain-relieving or deterioration-preventing care, information is adapted to the circumstances.
8.3. The Patient may, at their own responsibility, interrupt or stop treatment at any time. They then pay only for treatment, materials and irreversible laboratory work used up to the notice. The Provider explains the professional consequences of stopping; if the Patient stops despite that warning, the Provider is not liable for those consequences.
8.4. The Provider explains aftercare and restrictions orally or in writing. The Patient must follow instructions and attend check-ups. Damage from failing to do so falls on the Patient and may affect the warranty.
9.1. A written offer, treatment plan or individual contract is based on the Provider’s professional proposal. The plan states what is urgent and what can wait. On request the plan may be sent by email or discussed at a second, free in-person consultation.
9.2. The Provider may depart from the plan for a justified professional reason (hidden inflammation, different healing, anatomy). Before a larger change or a likely increase in fee it consults the Customer. Extra work — unless immediately needed to protect health — is done with the Patient’s consent.
9.3. Quotes are valid for 60 days. After that the Provider may change fee and material costs. If the Patient does not start treatment within a reasonable time after accepting the plan, or delays the next visit after the healing interval, the Provider is not bound by the earlier fees.
9.4. Planned items may still change until treatment finishes for professional reasons (unforeseen procedures, longer healing, incomplete data or a change in the Patient’s condition). The Provider informs the Customer as soon as reasonably possible.
9.5. Fees for implant-supported replacements, All-on-4 / All-on-6 and other individually planned care are not a flat Price-list item but a written quote after personal assessment.
The Patient must in particular:
11.1. The Provider performs ordered services according to the health professional rules in force and with the care that can reasonably be expected, investigates a written complaint, and may claim the fee.
11.2. Within the Eütv., the Provider (treating dentist) may refuse or interrupt care if:
If care is refused or interrupted for a reason in the Patient’s sphere, the Provider may act without paying damages. Fees for work already done and irreversible laboratory work remain due. Where professionally indicated, the Provider may refer the Patient elsewhere.
Care for a minor or a person of limited legal capacity requires the legal representative’s consent and signature. The representative is expected to attend the first examination and the start of a course of treatment. The Provider may refuse care if a minor attends without a representative and consent cannot otherwise be obtained. Data of a person under sixteen given on the Website are processed only with the representative’s involvement; see the privacy notice.
If a third person (Intermediary) orders on the Patient’s behalf, cooperation is governed by the agreement between the Provider and the Intermediary. The Provider is not obliged to check whether that person lawfully represents the Patient, unless the lack of authority is obvious. Unless otherwise agreed in writing, the Patient and the person who ordered are jointly and severally liable for the fee.
14.1. Fees are posted in the Practice and are also on the Website Prices page and in the price-list file indicated by the Provider. Some items are fixed, others are “from” prices or need a personal quote. The Price list is indicative; the fee payable is set by the dentist’s information before treatment, the written quote or — failing those — the Price-list item taken up by conclusive conduct.
14.2. The Provider may change published prices for offers not yet accepted and for future treatments without individual prior notice. The change appears on the Website and in the Practice. A written quote already accepted and still within 60 days is held within the limits of point 9.
14.3. The Patient can always ask the price before treatment starts.
14.4. Specific fees, materials and mediated-service costs are recorded and invoiced in the contract or when treatment finishes.
14.5. Product prices (for example a whitening tray or laboratory work) include VAT at the rate in force when the offer is made, if the item is taxable. Extra cost from a change in VAT law may be passed on after prior notice. Health care at the Provider is subjectively VAT-exempt and is not subject to VAT.
14.6. Contractual fees may change until the service is finished, as in 9.4.
15.1. The invoice states the method and the deadline. Default interest on late payment is the Civil Code rate.
15.2. Payment may be made on site in cash (forints) or — after prior notice — by bank transfer. The Provider does not currently advertise card or health-fund payment. If payment methods later expand, the Practice and the Website will say so.
15.3. For transfer — unless otherwise agreed — payment is due within 8 calendar days of receipt and issue of the invoice. The transfer reference must include the invoice number or the Patient’s name.
15.4. Consideration for the services:
15.5. The deposit is set off against the final account. If the Patient cancels laboratory work after the lab has been instructed, the Provider may deduct proven lab and material costs already incurred and any standby fee under point 18; the remainder is repaid within 15 days. The Provider may refuse to start treatment until an instalment that is due has been paid.
15.6. Taking the invoice also means acknowledgement of performance and of the amount, unless the Patient immediately and with reason objects.
16.1. Dental activity involves a dangerous process. Patients must not enter operating, plant or sterile areas. They may stay only in the open space designated for them — waiting room, and the surgery when invited by staff. A companion may stay in the surgery only with the dentist’s permission and in the Patient’s interest (for example a minor).
16.2. Under Act XLII of 1999 the Practice is a non-smoking facility. Smoking and e-cigarettes are forbidden in the rooms and in communal areas open to patients — including any part of the courtyard belonging to the Practice where a ban is posted.
16.3. Signs are posted as required by law. Staff may warn anyone to stop unlawful conduct. If the authority fines the Provider because of that conduct, the fine may be passed on to the person responsible.
16.4. The Practice posts general information, house rules, patients’ rights information, the privacy notice and — if cameras operate — the camera-system policy.
By concluding the contract the Patient is entitled to professional performance of the agreed treatment, to complain during treatment, to access their health records under point 21, and to the remedies in point 26.
18.1. The Customer may, at their own responsibility, ask at any time for treatment to be interrupted or stopped, under 8.3.
18.2. The Provider may interrupt treatment without damages in the cases in 11.2, in particular if the Customer’s health or mental condition prevents it, or if the Customer has an overdue debt.
18.3. A booked time may be cancelled or changed free of charge if the Patient gives notice at least 1 working day before the treatment day and at least 24 hours before the start of treatment, in writing (email), orally (phone) or by SMS. Both conditions apply together: the shorter deadline does not suffice.
18.4. Late or missed cancellation, or failure to attend (no-show), incurs a cancellation / attendance (standby) fee of HUF 25,000 per hour started. The fee is consideration for the reserved dentist, assistant and surgery time. The Provider may add it to the next visit or invoice it separately, and may refuse further care until it is paid.
18.5. Point 18.4 does not apply if the Patient immediately excuses the absence with a credibly documented obstacle beyond their control (for example emergency hospital care) and contacts the Provider as soon as possible. If the appointment fails for a reason in the Provider’s sphere (sudden unavailability of the dentist, technical fault), no standby fee is due; the Provider offers a new time.
19.1. The Provider is liable for damage it causes under the general rules of Hungarian civil law. Liability for intentional breach and for breach that harms life, physical integrity or health cannot be limited.
19.2. Liability does not cover damage from an unavoidable cause outside the Provider’s sphere, or damage the Patient caused themselves (ignoring instructions, withheld illness, work in another practice). It does not cover another practice’s fees, travel and accommodation, or consequential loss and lost profit that was not foreseeable when the contract was made — except as in the second sentence of 19.1.
19.3. The Provider gives a warranty on its service. Two basic conditions: adequate oral hygiene, and regular check-up and oral-care treatment — yearly, or every six months for implant-supported replacements — which the Provider documents. The warranty covers work the Provider performed in the Practice and the materials used, as intended.
The warranty always means repair of the work performed, not a refund. For fillings, inlays/onlays, crowns and replacements (fixed and removable) the warranty is 3 years, with the sharing in 19.5.
The patient must use the replacement or filling as intended, keep good oral hygiene, and attend check-ups: every six months for implant-supported replacements, once a year for other fillings and replacements, at the Provider’s Practice.
We cannot give a warranty if:
If the conditions in 19.4 are met:
19.6. The warranty does not cover temporary replacements or fillings, later root-canal treatment of a tooth fitted with a crown or bridge, natural reactions of the body (for example periodic relining of a denture), use other than intended, or unforeseen consequences of poor oral hygiene. Any manufacturer’s warranty on the material integrity of an implant fixture — if there is one — follows the manufacturer’s terms; the crown or bridge on it falls under this point.
The warranty lapses in particular if:
The Provider does not warrant the expected lifespan of a root-treated tooth; failure cannot be predicted in advance.
20.1. A quality objection must be notified in writing, immediately after it is noticed, within the warranty period. Please contact your dentist or the Practice at info@inpedent.hu, or at the address in point 26.
20.2. The Customer must attend check-ups, make the dental work available and give relevant information. Minutes are drawn up. If the objection is well founded, the Provider states within 14 working days of examining the work whether it can meet a lawful repair or replacement claim within a further 60 working days.
20.3. If point 19 releases the Provider from the warranty, or the objection cannot be investigated (for example the work is lost or the complaint is late), the Provider does not accept the complaint. This does not affect statutory guarantee rights if they exist independently of the warranty.
21.1. The Provider keeps health records of examination, diagnosis and treatment as required by law. The provider holds the file; the patient holds the data in it (Eütv., Eüak.).
21.2. The Patient — or a person entitled under the Eütv. — may inspect their records (including imaging) and request a copy. The first copy is free; a further copy may be charged at actual administrative cost. Requests go to info@inpedent.hu or in writing at the Practice. Statutory deadlines apply.
21.3. The Provider transmits data required by law to the Electronic Health Service Space (EESZT). The Patient may also view them on the EESZT public portal with Client Gate / DÁP identification.
21.4. When an implant is placed, removed or replaced, the Provider transmits the data required by law to the Central Implant Registry and gives the Patient the prescribed information and implant card if the device requires it.
21.5. Retention periods are in the privacy notice and the Eüak. (as a rule at least 30 years, discharge summaries at least 50 years, imaging 10 years, the report on the image 30 years).
22.1. The Provider, auxiliaries and staff are bound without time limit by medical confidentiality as to the Patient’s health and facts learned during care. The secret may be disclosed only to a person entitled to it, or if the Patient has released the duty, or if a statute requires disclosure.
22.2. Detailed rules on personal and health data are in the privacy notice and the cookie notice. Non-essential Website cookies start only after prior consent.
22.3. Data on the anamnesis and consent form attached to the Contract are needed to choose the content of care. The Customer declares that the data are complete.
22.4. The Customer acknowledges that, for security, images may be taken in the Practice. Cameras follow the on-site notice and camera policy. Footage is used only as the law allows.
22.5. The Provider may contact the given phone or email about the appointment, a change to it and practical matters of care. That is performance of the contract, not advertising. Sending advertising, a newsletter or general news about the Practice needs separate, voluntary consent, which may be withdrawn at any time.
22.6. Use of dental-treatment data for science or teaching — even if the Provider renders the data non-identifying — needs the Patient’s separate, voluntary consent. Accepting these Terms is not research consent. Clinical photo documentation and intraoral-camera images made for care are part of treatment; public use (Website, social media) needs separate consent.
23.1. Texts, images, figures, the price list, graphics and the design of the Website are protected under Act LXXVI of 1999 on copyright and Act V of 2013 on the Civil Code. Copying, adapting or publicly using them without the Provider’s prior written permission is forbidden, except free uses allowed by law.
23.2. Blog articles are general information and do not replace a dental examination. The English Website is a translation of the Hungarian content; if they differ, the Hungarian legal texts (ÁSZF, privacy and cookie notices) govern care in Hungary.
23.3. Facebook and Instagram links on the Website are ordinary links. Content on those platforms is also subject to the platform’s rules.
The Website is not a webshop and does not allow immediate distance ordering of health care. The right of withdrawal / termination without reason under Government Decree 45/2014 (II. 26.) typically does not apply to health services provided by a health professional (section 29 of that decree). If distance-selling rules still applied to an agreement made away from the Practice, a proportionate fee for a service already started at the Patient’s request would be due under section 26 of that decree.
25.1. The place of performance is the Dental Studio’s premises (1115 Budapest, Bartók Béla út 92–94, B/1, ground floor 2).
25.2. Hungarian law applies, in particular the Civil Code, the Eütv., the Eüak., Act CLV of 1997 on consumer protection, and — if the Patient is a consumer — Government Decree 45/2014 (II. 26.).
25.3. Disputes arising from the contract are heard by the court competent for the Provider’s registered seat, without prejudice to mandatory consumer venue rules.
25.4. The parties first try to settle disputes amicably.
26.1. Questions and complaints:
26.2. Written complaints are answered on the merits within 14 days. The consumer-protection statute allows up to 30 days; the Provider undertakes the shorter 14-day period.
26.3. Oral complaints are remedied on the spot if possible. If not, minutes are drawn up, finalised with the complainant and a copy is handed over. If that cannot be done, the minutes are sent with the answer, at the latest on the 14th day from receipt.
26.4. Every complaint is recorded. Personal data collected are used for identification and for deciding the complaint, as in the privacy notice. The decision is reasoned in plain language and sent in writing.
26.5. If the complaint is rejected or the reply deadline expires, a Patient who is a consumer may turn to:
26.6. The Provider has not made a general submission under section 36/C of the Consumer Protection Act. Participation in conciliation follows the statutory duties.
26.7. If complaint handling breaches consumer-protection law (for example no timely or substantive reply), the consumer may turn to the consumer-protection body of the government office.
27.1. When concluding the service contract, booking an appointment or using the service, the Patient declares that they have read and understood these Terms and expressly accept them.
27.2. The Provider may amend these Terms for the future. The amendment is published on the Website and posted in the Practice. If the Patient does not wish to continue under the new terms, they may cancel treatment not yet started under points 8.3 and 18. A course already started follows 3.3.
27.3. Matters not regulated here are governed by the laws in 25.2.
Budapest, 11 September 2026
InpeDent Dental Studio
Dr Péter Incze, sole trader